Cancellations & Refunds

When clients make a booking they are confirming that they have read, understood and agree to these terms and conditions.

FACE TO FACE READINGS

If a client wishes to cancel or reschedule their appointment Clare requires a minimum of 24 hours notice.  If a client wishes to cancel during this time frame they will receive a full refund back to the original payment method.  If a client wishes to reschedule during this time frame they can do so free of charge. If less than 24 hours notice is given unfortunately no refunds will be granted.  Another appointment will only be allocated once full payment has been received.

If a client arrives for their appointment up to 10 minutes after their original appointment time the reading can still go ahead but only for the remainder of the time booked.  If clients arrive after this time frame the appointment will automatically be cancelled and no refund will be granted.

PHONE READINGS & SKYPE VIDEO READINGS

If a client wishes to cancel or reschedule their appointment Clare requires a minimum of 24 hours notice.  If a client wishes to cancel during this time frame they will receive a full refund back to the original payment method.  If a client wishes to reschedule during this time frame they can do so free of charge. If less than 24 hours notice is given unfortunately no refunds will be granted.  Another appointment will only be allocated once full payment has been received.

If a client phones for their appointment up to 10 minutes after their original appointment time the reading can still go ahead but only for the remainder of the time booked.  If clients phones after this time frame the appointment will automatically be cancelled and no refund will be granted.

With phone readings and Skype video readings it is the clients responsibility to ensure the correct conditions for Clare to work are made available.  If they aren’t then Clare has the right to terminate the reading and no refund will be granted.

GROUP BOOKINGS

Deposits are non refundable and non transferable.  With group bookings it is the clients responsibility to ensure the correct conditions for Clare to work are made available.  If they aren’t then Clare has the right to leave the property and no refund will be granted.

GIFT VOUCHERS

Non refundable. Normal terms and conditions apply.